Our average ETA is currently 24 hours warehouse processing time to ship + 3-7 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

Please note that Monarch Specialties brand product delivery times are also delayed, the current ETA for Monarch products is 1-2 days warehouse processing time + 5-10 business days after shipped

You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

Shipping carriers are experiencing surge demand in the US due to high demand and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

Fedex, UPS, and USPS.

We have over 5 warehouses nationwide to expedite shipping & handling of your orders, typically delivering within 3-7 business days to most addresses. To keep shipping free for all our customers, we do not offer expedited shipping at this time.

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates(e.g., Puerto Rico). We do not ship outside the United States at this time.

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.

If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at customerservice@aosom.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local FedEx location, if you contact them and arrange for this. Opening a FedEx Delivery Manager account will offer more options if your order is shipped via FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.

1) If you don't receive your packages by the estimated delivery date, the On-Time Delivery Guarantee service will provide you with a 5＄ off voucher for your next order (Each order can only get once).
2) The On-Time Delivery Guarantee only applies to orders placed by registered customers.
3) How to get the coupon: Fill out the On-Time Delivery Guarantee application form.
4) The Guaranteed Delivery Date is the latest date of the estimated delivery included in your order confirmation email. The date that the package arrives at your address is determined by the tracking information provided by our shipper. Please note, an attempt to deliver on or before the guaranteed delivery date is considered to meet the on-time delivery guarantee (i.e., if an attempt to deliver is made but is unsuccessful, or if the package is returned to the sender due to reasons such as being away from home).
5) Suitable circumstances include: Any parcel within the order not arriving before the anticipated latest delivery time.
6) The following special circumstances are not suitable:
- The customer provides an inaccurate delivery address or postcode at checkout.
- Orders on pre-sale.
- Orders for wholesalers, guest orders.
- Orders for which a no-reason return or exchange has been requested.
7) If a package does not arrive by the Guaranteed Delivery Date due to an unforeseen circumstance beyond our control ("Force Majeure Event"), such as acts of God, natural disasters, earthquakes, severe weather, strikes, pandemic-related restrictions, war, civil unrest, government orders or actions, national or regional emergencies, telecommunication breakdowns, power outages, inadequate transportation services, or other similar events beyond our reasonable control. Whether an event is a Force Majeure Event will be determined by us at our sole discretion.
Please contact our Customer Service team for any questions.